FAQs

All our virtual consultations are hosted through Google Meet. Your unique link will arrive in your confirmation email, making it easy to join at your scheduled time. Video calls help us connect personally, share screens, and make each session conversational and productive.

You’re welcome to schedule up to 48 hours in advance and select your timezone when booking. Need to adjust your plans? Rescheduling is simple with your confirmation link — just provide at least 24 hours’ notice to avoid a rebooking fee. We offer a 10-minute grace period for late arrivals; after that, your session will be marked as a no-show and will need to be rescheduled. Additional time beyond your booked slot may incur extra charges per your agreement.

We use Google Meet for consultations and client sessions because video makes it easier to discuss complex ideas, share screens, review work together, and keep the conversation productive.

Robyn & Robyn offers client sessions Monday through Thursday, between 10:00 am and 4:00 pm PST.

Fridays are reserved for internal strategy and creative work, so meetings are not held that day.

We are closed on weekends and U.S. national holidays.

All meetings are scheduled in advance and vary based on your service type. If you’re working on a tight deadline, we encourage early booking to ensure availability.

For larger projects or consulting engagements, we recommend booking 2–4 weeks ahead when possible so there is adequate planning time. Rush requests may be considered based on availability and may carry an additional fee.

Life happens! You’re welcome to reschedule using the link in your confirmation email, as long as you provide at least 24 hours’ notice. Cancellations or no-shows without proper notice may result in a rebooking fee, and after a 10-minute grace period for late arrivals, the session will be marked as a no-show.

Our work is intentionally crafted to ensure every detail is considered and executed with care. If you have an urgent need, we may be able to accommodate a rush timeline for an additional fee, depending on our current availability. Please reach out — we’re always happy to discuss what’s possible.

Most consulting and project engagements are priced by scope and value rather than by the hour. Certain returning-client support services may be offered in defined time blocks.

Every project is guided by a clear PSOW that defines exactly what’s included — from deliverables to timelines and the number of revisions. You’ll also receive an invoice so you have complete clarity on your payment plan. Once your PSOW is signed and your deposit is received, your project officially moves into our production calendar. If you’d like to expand the scope or add new elements later, we’ll simply update your PSOW to reflect any new work, so everything stays clear and aligned.

All final files and deliverables are shared securely through our client portal or via a private download link once your project is complete and payment has been received in full. You’ll always have clear instructions for accessing everything you need.

No — simplicity is key. You’ll sign our Professional Client Agreement once, setting the foundation for our trusted collaboration. For each new project or phase, you’ll receive a custom PSOW, so every detail stays organized and clear. This keeps our process smooth, transparent, and fully tailored to you.

Yes. Ongoing support may include Fractional CCO Consulting, returning-client Design Suite Access, or other clearly scoped advisory and creative engagements. Creative Perception Reset is designed as a focused three-week recalibration rather than an ongoing retainer.

We keep communication clear, structured, and focused so you get the most value from every session. Depending on your PSOW, we’ll use a mix of scheduled video calls, organized email check-ins, and secure file sharing when needed.

This ensures you always know what to expect, keeps your project moving forward smoothly, and protects the time we both invest in your brand’s success.

Robyn & Robyn is a strong fit for founders, leadership teams, and organizations that need experienced judgment around a brand, narrative, or creative decision — especially during periods of growth, transition, repositioning, or increased visibility.

We work best with clients who value a considered recommendation, are open to senior outside perspective, and want the work to connect back to the larger business rather than treating each deliverable in isolation.

Still have a question that isn’t covered here? Reach out and we’ll point you in the right direction.

Browse The Ink Locker to find tools, templates, and creative resources crafted to support your brand-building journey. Add your items to your cart and complete checkout securely online — you’ll receive instant download links once your purchase is confirmed.

Our resources are designed for your personal use or internal business needs only. They may not be resold, redistributed, rebranded, or used as standalone deliverables for your own clients or commercial projects. If you have questions about how you can use a specific resource, please reach out — we’re happy to help you understand what’s allowed.

You’ll receive an email with your download link immediately after checkout. If you run into any issues, please email us — we’re here to help get you back on track quickly.